How to Listen so People Feel Heard

May 16, 2022

and Speak so they Feel Heard Again

In November 2021 the Care Worker’s Charity, National Care Forum and the National Care Association collaborated on The National care Awareness Survey. Its purpose was to highlight the pressures and concerns in the social care industry.

The report states that 78% of respondents did not feel supported or listened to and went on to say that ‘Care workers are crying out to be listened to’.

Here at Talent for Care we put listening so that people feel heard (and speaking so that feel heard again) at the heart of all our work. Many, employers, managers and team leaders tell us that they have an open-door policy.  They have well established systems for passing on information and keeping their workforces informed, and they have established protocols for times when communication breaks down.

So why don’t staff feel supported or listened to?


Listening in order to develop relatedness is a subtle art. This is what makes the difference between a colleague saying, ‘They listened to me’ and ‘I feel they really heard me’.  The difference lies in the quality of the way they experienced the exchange. The higher the quality of their experience, the more effective the conversation will be.

When people have positive, rewarding, satisfying experiences at work, it leaves them feeling that they belong, are valued, and rewarded. They are likely to be happier, healthier, and more resilient. They are moving towards their potential. When this is the prevailing culture in an organisation, we see an organisation steadily moving in the direction of its potential.

a chart setting out the difference made by listening towrds or away from potential

Recruitment and retention will cease to be a problem when we listen in a way that creates a workforce moving in the direction of potential.


Find out more about the survey report