Developing Healthcare Talent for Care Navigators Program
An innovative development and peer-learning program for Care Navigators
The client
A leading cancer alliance in the West Midlands.
The challenge
- Acknowledging the specific dynamics and challenges of the Care Navigator role and its complex cancer and diagnostics context
- Further developing essential core skills in communication, listening, effective team work and self-leadership
- Investing in their development in an innovative way to spark a sense of being valued and belonging to their organisation
- Encouraging a long-term career pathway, helping them to think differently about their personal and professional development
The program
Developing Healthcare Talent for Care Navigators has been specifically developed for Care Navigators across the West Midlands Cancer Alliance, aligned with local and national frameworks. It aims to further develop and expand core skills and competencies, supporting participants in their personal and professional development within a collaborative peer-learning network.
The program offers participants a unique learning experience, developing skills and understanding in:
- Active listening and effective communication
- Empathy and compassion
- Resilience and self-awareness
- Effective teamwork
- Creating relatedness and belonging
and more. Through experiential learning, reflective practice, interactive live sessions on MS Teams, and bridging practices with peer groups linking the sessions together, the program builds connectedness and belonging whilst having minimum demand on participants’ time.
The program provides an opportunity for participants to:
- Feel valued
- Pause and reflect
- Connect with colleagues
- Be heard and hear others
- Enquire about new ways of thinking
- Link theory and learning to ongoing practice
- Be part of an inclusive, collaborative community
Feedback and data
- 100% improved or significantly improved their awareness (of myself and my responses)
- 93% improved or significantly improved their resilience (understanding how to better support my personal resilience)
- 100% improved or significantly improved their listening (my ability to listen deeply and attentively to other people at work)
- >75% improved or significantly improved their belonging (my sense of connection to myself, my team and the organisation)
from cohorts finishing in June - July 2023
'I feel it has given me a voice within a lovely group of friendly people and a safe space.'
Care Navigators Program Participant, August 2023
'I have learnt how to self-reflect and take positive steps in order to improve my wellbeing'
Care Navigators Program Participant, August 2023
'It been good for networking with other hospitals and for support though out the sessions.'
Care Navigators Program Participant, August 2023
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