New to Care
Learning and Development Program
New to Care
A personal and professional development program for Clinical Support Workers new to their roles
The client
Seven Mental Health, Learning Disabilities and Community Trusts in the Midlands, grouped into a local collaborative
The challenge
Design a program for colleagues new to healthcare roles (in their first 6-9 months since joining), having come from other walks of life.
- Support a sense of being valued and belonging to their organisation
- Develop the core, softer skills (from listening to communication, from self-awareness to effective teamwork) that are essential to succeed in their roles
- Complement existing induction for health and social care colleagues
- Engage with and reflect on career development
The program
The program has been developed for Clinical Support Workers, new in their roles, from any background, interested in developing a career in health and social care. Designed to complement any induction process, the program:
- offers a unique learning experience
- expands core skills and competencies
- supports personal and professional development
Made up of 8 x 2hr live sessions on MS Teams, starting with a one-to-one welcome call with a Talent for Care team member, and supported by bridging practices in between, the program pathway focuses on the process of learning rather than the learning outcomes. Sessions introduce new thinking and practices in:
- Active listening and effective communication
- Resilience and self-awareness
- Empathy and compassion
- Creating relatedness and belonging
Embedded with opportunities for peer discussion, reflective practice, and a supportive practice partnership, the program goes beyond the acquisition of new knowledge, towards achieving behavioural change and transformation, underpinned by narrative transformation as our core methodology.
The program provides an opportunity for participants to:
- Feel valued
- Pause and reflect
- Connect with colleagues
- Be heard and hear others
- Enquire about new ways of thinking
- Link theory and learning to ongoing practice
- Be part of an inclusive, collaborative community
Feedback and data
from cohorts completed in September and December 2023
100% of participants improved or significantly improved their:
- Awareness – of myself and my responses
- Resilience – understanding how to better support my personal resilience
- Compassion - towards myself and others
- Listening – my ability to listen deeply and attentively to other people at work
- Relationships – my understanding of the significance of relatedness in growth and accomplishment
- Belonging – my sense of connection to myself, my team and the organisation
100% completely agree they would recommend the program to their colleagues
87.5% completely agree that ‘Participating in this program has made me feel like a valued member of the organisation’
‘This program has supported my total whole being. From my mindset to physical being.’
‘Allowed me to talk open and honestly with no judgement and having no right or wrong answer made me feel at ease which is so important.’
‘I have enjoyed this programme. I expected it to be a chore, but it has actually been very insightful and has made me really think about how I am not only in my work life but also my private home life, Thank you’
‘I love the fact that the program has been reflective. Enabled me to come out of my shell and talk about my experience and self in the way I rarely do.’
‘I have really enjoyed the program as it has been different from anything I have ever done. Everyone has engaged fully and the facilitators have been so positive and encouraging. It is lovely to have spent time with such a diverse group of people.’
‘The program has helped me develop my existing skills and learn new ones too. I have gained immeasurable perspective from the conversations and have enjoyed the opportunity to share my own perspectives and connect with others.’
‘I was surprised by the personal essence of the program. I was expecting to be given a manual on how to be a better support worker, but that hasn't been the case. Instead, the program has helped me realise my potential as a human being and created opportunities for me to actualise this potential in my every day life.’
‘EVERYBODY has a voice that should be listened to. the tutors really modelled this through the training course.’
‘It's been amazing’
‘The content and delivery has been first class.’
‘I thoroughly enjoyed the content and dynamics of the course. Very accommodating and understanding. It flows really well and I love the content we received alongside the course (and videos) that we can use in partnership reflection alongside the group. So valuable!’
‘This program has been fantastic. I'm grateful for the program leaders for offering such a unique platform to share ideas.’
‘Should be offered to all healthcare staff as the course could help reduce staff burnout.’
'This program has been fantastic. I'm grateful for the program leaders for offering such a unique platform to share ideas.'
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