In consultation with the client, we designed a CPD accredited program that makes minimum demand on participants' time. The agreed objectives included establishing a new set of skills, a fresh mindset, and an accompanying set of innovative practices such as becoming proactive, rather than simply responding to circumstances.
 
The first few weeks, are about offering all participants a unique personal and professional learning experience, developing and restoring essential skills for any Healthcare Support Worker – from active listening to effective communication, from self-awareness to resilience and self-motivation  
 
The second part of the program focuses on teams, patients and everyone around us, introducing core abilities and practices for becoming comfortable and succeeding in complex healthcare communities – from connection and relatedness, to belonging and feeling valued. 
 
The program leads participants, with minimum demand on their time, to establish a new set of skills, a fresh mindset and an accompanying set of innovative practices that are proactive, rather than simply responding to circumstances. The benefits to participants, their peers and their communities are long lasting, well beyond the participation in the program. 
All that is required to attend the program is to have access to a device with a camera and microphone, be able to create a quiet, private space to engage in the program sessions and be able to access MS teams. 
 
Hundreds of participants have successfully completed the program, since early 2022: 
 

• Mixed cohorts of up to 20 participants to share experiences across different Trusts 

• Practice partners – to share the journey, because peer support is essential and also very enjoyable 

• Our most experienced program leaders delivering 8 highly popular on-line sessions (1.5hrs), over 10-14 weeks  

• A safe space, for everyone to open-up, listen, contribute and enjoy 

• Minimising impact on work schedules and rotas for all participants 

• A sense of community, supported by private social media groups, to inspire and engage 

• A CPD certificate of completion, leading to more opportunities for professional and career development